# What is the Poor Customer Service Rating Appeal Process?

> The Poor Customer Service Rating Appeal Process allows DCRA staff, including employees, interns, and contractors, to submit appeals of poor customer service ...

Source: https://dob.kustomer.help/en_us/what-is-the-poor-customer-service-rating-appeal-process-Byi6s5wxs

Last updated: 2022-12-07T13:57:52.336Z

The Poor Customer Service Rating Appeal Process allows DOB staff, including employees, interns, and contractors, to submit appeals of poor customer service ratings that may be attributable to another staff member, team, division, or agency. This may occur when a customer assigns a poor rating to a staff member that is not based on the service the staff member provided but is based on customer service that was provided by another team member, team, division, or agency. In other cases, a poor rating may be based not on the service provided by any staff member, team, division, or agency but rather is based on a customer’s disaffection with a law, rule, regulation, policy, or procedure. The Poor Customer Service Rating Appeal Process (Appeal Process) will allow staff members to appeal poor ratings received in these instances.