# Under what circumstances can I submit an appeal?

> There are five appeal conditions in which staff can appeal a poor rating, as seen below:When a poor rating belongs to another member from the same program te...

Source: https://dob.kustomer.help/en_us/what-are-the-conditions-in-which-staff-can-submit-an-appeal-rJ6psqvxi

Last updated: 2022-11-03T21:29:53.405Z

There are five appeal conditions in which staff can appeal a poor rating, as seen below:

*   When a poor rating belongs to another member from the same program team the appeal will be assigned to the Program Manager for review and approval. 
*   When a poor rating belongs to another program team within the same division the appeal will be assigned to the Division Point of Contact (POC) for review and approval.
*   When a poor rating belongs to another division the appeal with be assigned to the Customer Serice Core Team for review and approval.
*   When a poor rating belongs to another entity or agency the appeal will be assigned to the Customer Service Core Team for review and approval.
*   When a poor rating is received due to customer dissatisfaction with internal processes, agency decisions, or law/regulation the appeal will be assigned to the Program Manager for review and approval.