# Unlocking your Access DC Account

> NOTE: CHANGED TO AN INTERNAL ARTICLE   Customers were often attempting to unlock their accounts  when they had forgotten their passwords  and their accounts ...

Source: https://dob.kustomer.help/en_us/unlocking-your-access-dc-account-BJe2qDes

Last updated: 2022-11-03T21:31:27.073Z

  

**NOTE: CHANGED TO AN INTERNAL ARTICLE**  
**Customers were often attempting to unlock their accounts **when they had forgotten their passwords** and their accounts were not locked. This extra "need help signing in" option was creating too much confusion and was removed as a self-service option.**    

If your account is unlocked after too many failed Sign-in attempts, you may unlock it by visiting Access DC and selecting the “Need help signing in?” option.

### **Step 1** – Select _Need help signing in_

![Step 1 – Select need help signing in](https://cdn.kustomerhostedcontent.com/media/5d0a86f4af8ebc0013de47cc/42b2a1ff6ededb96c906b4e977d40eb8.png)

  

### **Step 2** – Select Unlock account

![Step 2 – Select Unlock account](https://cdn.kustomerhostedcontent.com/media/5d0a86f4af8ebc0013de47cc/906e786bdd08484fef59777be51887fd.png)

  

### **Step 3** – Enter email and:

*   if you provided a recovery phone number, unlock via SMS or Voice Call
*   if you did not provide a recovery phone number, reset via Email

![](https://cdn.kustomerhostedcontent.com/media/5d0a86f4af8ebc0013de47cc/3165ec4dc506be7a29c947ae045b0c7c.png)

  

### **Step 4** – Follow prompts to reset your password