# New Sign-on Notification

> Access DC will send a “New sign-on notification” email whenever a user signs-in from a new or unrecognized device, browser, or application. These...

Source: https://dob.kustomer.help/en_us/new-sign-on-notification-SJxpj5Pli

Last updated: 2022-11-03T21:29:14.335Z

Access DC will send a “New sign-on notification” email whenever a user signs-in from a new or unrecognized device, browser, or application. These notification emails are intended to make customers aware when a sign-in occurs that is different than usual.

If you did not sign-in to Access DC at the time of the notification email, your account may be compromised. However, you should expect to receive a notification under the following scenarios:

When you sign-in from a different device (e.g., from a tablet or phone instead of a laptop)  
When you sign-in from a different location (e.g., from home instead of from work)  
When you sign-in from a different browser (e.g., from Firefox instead of Chrome)  
When you sign-in with your VPN on instead of with VPN off

Generally, you should not worry about receiving a new sign-on notification at the time of a known sign-in. If you feel your account may be compromised, please contact us and we will investigate further.