# Is there an SOP for the Poor Customer Service Appeal Process? If so, where can it be found?

> Yes, DCRA has published an SOP for the Poor Customer Service Appeal process. It is available in the Kustomer Knowledge Base as well as in PDF format wh...

Source: https://dob.kustomer.help/en_us/is-there-an-sop-for-the-poor-customer-service-appeal-process-if-so-where-can-it-be-found-B1S0jqPlj

Last updated: 2022-12-12T17:16:56.512Z

Yes, DOB has published an SOP for the Poor Customer Service Appeal process.  It is available in the Kustomer Knowledge Base as well as in [PDF format which you can download.](https://dcgovict-my.sharepoint.com/personal/jose_rivera1_dc_gov/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fjose%5Frivera1%5Fdc%5Fgov%2FDocuments%2FPoor%20Customer%20Service%20Rating%20Appeal%20SOP%5F12%2010%2020%2Epdf&parent=%2Fpersonal%2Fjose%5Frivera1%5Fdc%5Fgov%2FDocuments&originalPath=aHR0cHM6Ly9kY2dvdmljdC1teS5zaGFyZXBvaW50LmNvbS86YjovZy9wZXJzb25hbC9qb3NlX3JpdmVyYTFfZGNfZ292L0VXdzFpNUR6bHM5T3E5ZlZzQ18wRVA4Qm8ydFhEWVFNMDA4Uzk0X3lhNnp6NGc_cnRpbWU9akdrQjZjeXcyRWc).