# How can staff submit an appeal for a poor rating?

> Staff choosing to appeal their poor customer service rating should fill out the electronic Poor Customer Service Rating Appeals Form, including the link to t...

Source: https://dob.kustomer.help/en_us/how-can-staff-submit-an-appeal-for-a-poor-rating-B126s5Pxo

Last updated: 2022-11-03T21:29:51.219Z

Staff choosing to appeal their poor customer service rating should fill out the electronic [Poor Customer Service Rating Appeals Form](https://forms.office.com/Pages/ResponsePage.aspx?id=8Unkj5SLt0-ZBm-Tnagtcy1mOEHZ3klJubGE5yoqJr1UQ1Y1RVU3TDRKWURTTDA2WTg3RDJVVDVRNC4u), including the link to the respective poor rating in Kustomer, and provide justification and evidence that the rating does not belong to them.

The appeal must be clear, concise, and demonstrate whether the Professional, Consistent, Accurate, and Timely (PCAT) customer service performance standards were adhered to, and how the responses met the requirements of the PCAT.